What is the NOVATEC warranty procedure?
Complete the application form
Complete and submit the application form. Warranty repair is possible for up to 2 years from the date of purchase.
Formularz zgłoszeniowyTake photos or video of the fault
Record a video or take a photo illustrating the fault. Send the prepared materials by e-mail to: Serwis@speeder.com.pl. In the subject, enter the application number received when completing the form. Please also attach a photo or scan of your proof of purchase to your email.
Contact from the service
We will contact you within 2 business days with further instructions.
If the goods are not suitable for repair If the goods are repairable Exchange
If the product cannot be repaired, we will replace it with a new one.
Refund
If it is not possible to repair and replace the product with a new one, we will refund the money.Send
We will contact you to send the package.Expertise
After completing the expert opinion, we will issue a decision and inform you about it by e-mail.